Following are the details of all the Indian Railway Toll Free Customer Care Number / helpline number and Contact Information by various zones of Indian Railway.
Indian Railway Toll Free Customer Care Number
| General complaints number: | 138 |
| General Inquiry: | 1800111139 |
| Helpline for accidents and safety: | 1072 |
| vigilance Number: | 152210 |
| Catering services number: | 1800111321 |
| E-Catering: | 1323 |
| Railway Police Number: | 1800111322 |
| All India Railway Police: | 1512 |
| Helpline for SMS complaints: | 9717630982 |
| Helpline number for children and women: | 182 |
| Helpline For Lost/Missing Child: | 1098 |
| Helpline for clean my coach: | 58888 / 138 |
Website:
Passenger Reservation Enquiry:
Fare Enquiry:
Online Train Related Complaint:
Menu of 139 Helpline (IVRS)
-
Anybody dialing 139 will be presented with a menu of options to choose from by the IVRS governing the helpline.
- Dial 139
- Initially when you call you will hear welcome message both in Hindi & English asking for language choice
- Choose Language
- Press 1 for Hindi
- Press 2 for English
- Press 3 for Punjabi
- →After language selection you are presented with following options:
- Select Option
- Press 1 for security & medical assistance
- Press 2 and in the sub-menu, information regarding PNR Status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheel-chair booking, meal booking can be obtained.
- Press 3 for catering complaints
- Press 4 for general complaints
- Press 5 for vigilance related complaints
- Press 6 for queries during accident
- Press 9 for the status of complaints
- Press * to call directly to customer care executive
For PNR, Fare, Train Arrival/Departure/ Train Time Table Accommodation Availablity, Train Name/Number
SMS Service to 139:
| Enquiry | SMS Format | Send it to | Example |
|---|---|---|---|
| For PNR Enquiry | PNR <10-digit PNR number> | 139 | PNR 1234567890 |
| For Train Arrival/ Departure Enquiry |
AD <Train number> <Station STD code> | 139 | AD 12859 011 (STD Code of Delhi) |
| For Accommodation availabililty |
SEAT <Train number><Station from: STD code> <Date of Journey ddmmyy><Station to: STD code><Class e.g 1A ,2A ,SL or G><Quota> |
139 | SEAT 12561 020611 0542 0571 SL G |
| For Fare Enquiry | FARE <Train number><Date of Journey ddmmyy> <Station form: STD code> <Station to: STD code><Class><Quota> |
139 | FARE 12561 020611 0542 0571 SL G |
| For Train Time Table: |
Time <Train number> | 139 | TIME 14034 |
| For Train Name/Number | <Train Name> or <Train number> | 139 | TN Kalka Shatabdi or TN 14034 |
Note:
- Premium Charges of Rs. 3.00 Per SMS are aplicable.
- Quota is an optional field. For Example, please enter G for General, CK for Tatkal.
- For CLASS field please enter 1A for First Class AC, 2A for Second Class AC, 3A for Third Class AC, SL for Sleeper, CC for Chair Car, 2S for Second Sitting.
